We are here for you. Support and service are very important to us.
Our service offer includes telephone, e‑mail and live support, as well as extensive training offers and support and service contracts specially tailored to you. Our newsletter informs you regularly about current topics concerning our products.
Customers without service contract
+49 (900) 1000912* (1,99 €/min. from the German Telekom landline network — prices for mobile subscribers may vary)
Customers with service contract
+49 (6131) 62775 — followed by
15 – LazyJack / Classic
16 – BuildingOne
17 – BuildingOne CAFM
Through TeamViewer, we can offer you live support, advice and remote maintenance.
A software installation on the customer’s side is not necessary, you just run a small program and off you go.
Monday to Friday in the time
9.00 — 12.00 am
2.00 — 5.00 pm
As an alternative to live support, we offer all customers the possibility of contacting our support team directly via e‑mail.
The tracking system is used for quality assurance of all OneTools solutions. In this online system, software bugs, errors, improvements and requests can be reported and tracked for all products. The system is used for direct communication between the user and the developers.